Support
Resource Hero Support
Need assistance with a specific topic or feature? Use the search bar to find related support articles, or scroll down to explore a categorized list of topics.
If you have a question and can’t find what you’re looking for here, or if you prefer to discuss with a member of our team, send us an email at [email protected].
Get started with the basics
We take pride in how quickly our powerful Resource Hero app can be installed and configured in Salesforce. Here’s how we’ll spend that time together.
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Explore our services
Quick Start Call
Our Quick Start Call gets you set up and running with Resource Hero in an hour. We take pride in how quickly our app is installed and configured.
Office Hour Session
Our Office Hours co-creation session brings incredible speed, efficiency, and productivity to what we can accomplish together.
Browse all support topics
InterfaceS
Learn about the Resource Hero interfaces
Time Tracking Lightning component
Resources
Set up your organization’s Resources
Import Resources using Data Import Wizard
Actual Hours summary notification email
Projects
Rollups
Rollup retry handling and error logging
Advanced Customization
Resource Hero security settings
Change org-wide Resource Hero configuration settings
Lightning Component and related Apex controller access
Set up Resource Hero on a custom or standard object
developer support
Resource Hero triggers and related test classes
Resource Assignments
The Resource Assignment object
Customize the list of Resource Assignment roles
Add the Manage Assignments component to a Lightning page
Add fields to the Manage Assignments component
Skills
Define your organization’s Skills
Assign Skills to your Resources
Matrix Customization
Matrix view and time range options
Customize which columns display in the matrix
Create a matrix on fields other than Forecast and Actual
Holidays and Time off
frequently asked questions
How long is my Resource Hero trial?
How do I assign Resource Hero licenses to my users?
How do I grant access to the Resource Hero support team?
Are there any support costs and what are your SLAs?
Who needs a Resource Hero license?
Which Salesforce editions are supported?
